And The Winner Is …

Winning an award usually means that you’ve crushed the competition. A panel of stoic-looking judges with British accents deemed you best. Maybe someone went home crying. I’m not saying that’s not satisfying. Sit back and light that cigar. You’ve earned it! But the Airkit team recently celebrated a win that was even more satisfying. We …

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How to Reduce Contact Center costs by 5X

If you’re responsible for CX, you know that cutting costs and delighting customers can seem like competing goals. Agents spend a long time collecting basic information from already-frustrated customers. Meanwhile, past automation solutions often redirected customers to argue with an IVR system or a chatbot. Reducing contact center costs often means reducing the customer experience, …

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